Shipping Policy

Thank you for choosing our shop.

Each custom product is carefully made after your order is confirmed.

Processing Time

Because our products are personalized, production requires additional time.

Estimated processing time:

5-10 business days

During peak seasons, processing time may be longer.

Shipping Time

After production is completed:

Standard Shipping:
7-15 business days

Express Shipping:
3-7 business days

Delivery times may vary depending on destination, customs, weather, and carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 24-72 hours for tracking information to update.

Customs & Duties

International customers may be responsible for customs fees, taxes, or import charges depending on their country.

Shipping Liability & Issue Resolution

Customer Responsibility: Customers are responsible for providing accurate shipping information at checkout. If a package is delayed, lost, or returned to us due to customer errors (e.g., incorrect or incomplete address, missed deliveries, or uncollected packages), the customer will be responsible for any additional shipping costs required to reship the order.

Our Responsibility (Mistakes & Defects): We stand behind the quality of our work. If we make a mistake on your order (e.g., we shipped the wrong item, or made an error on your custom embroidery/design), there is no need to return the incorrect item to us. Simply contact us with clear photos showing the defect or mistake. Upon verification, we will gladly remake and reship a correct replacement to you entirely at our expense.