Return and Refund Policy

Return & Exchange Policy

Every custom product is made specially for you. Because personalized items are created based on your selected design, text, colors, and uploaded images, we cannot accept returns or exchanges for customized products unless there is a quality issue or an error caused by us.

Damaged or Incorrect Items If your order arrives damaged, defective, or different from your submitted customization details, please contact us within 7 days of delivery. Please provide:

  • Order number

  • Photos of the item and the issue

  • A description of the problem

After reviewing your request, we will provide a replacement or refund if the issue is confirmed. To save you from expensive international shipping fees, we generally do not require you to return the defective or incorrect custom item to us.

Return Shipping Costs (If Applicable)

  • Customer Responsibility: If a special exception is made and a return or exchange is approved for reasons other than a product defect or our error, the customer is responsible for paying all return shipping costs. Original shipping fees are non-refundable.

  • Our Responsibility: In the rare event that we explicitly request a defective or incorrect item to be returned to us for inspection, we will cover the return shipping costs.

Return Instructions & Address If you decide to proceed with an approved physical return, please note that we have strict requirements for returned packages: the package must be undamaged, the product must be unused, and the item must remain in a condition suitable for resale. Approved returns must be shipped back to us within 3 to 5 days of approval.

  • Return Address: Room 2301, Block C, Xincheng International, Hefei City, Anhui Province, China

Non-Returnable Items The following items cannot be returned or exchanged:

  • Personalized/customized clothing

  • Items with custom embroidery, printing, names, photos, or designs

  • Items that have been worn, washed, or altered

  • Clearance or promotional items

Refund Processing Approved refunds will be processed within 5-7 business days after approval. Refunds will be issued to the original payment method.

Order Cancellation Orders can only be canceled within 12 hours after purchase. After production begins, cancellation requests cannot be accepted.

If you have any questions, please contact us: Email: support@fanstit.com